Notification Channels

SyncID can send automated notifications when important events occur — such as a device going offline, a health check failing, or a sync error. Notifications are delivered through channels that you configure.

Accessing notification settings

Navigate to Settings → Notifications (requires Admin role).

Supported channel types

Channel type	Delivery method
Email	Sends notifications to one or more email addresses via the configured notification service
Microsoft Teams	Posts notifications to a Teams channel via an incoming webhook

Creating a notification channel

1. Click Add Channel
2. Choose the channel type (Email or Teams)
3. Configure the channel:
   • Email: Enter the recipient email addresses
   • Teams: Paste the incoming webhook URL from your Teams channel
4. Give the channel a descriptive name (e.g., “IT Team Email” or “Operations Teams Channel”)
5. Select which events should trigger notifications on this channel
6. Click Save

Notification events

Each channel can be configured to receive notifications for specific events:

Event	When it fires
Device Offline	A device has been unreachable for 3 consecutive checks (30 minutes)
Device Recovered	A previously offline device is back online
Health Status Change	A health check changes status (e.g., Healthy → Degraded)
Sync Failure	Attendance record delivery to SyncrOne has failed
Time Sync Failure	A device’s clock could not be synchronized

You can assign different events to different channels. For example, send device offline alerts to the IT team’s email and sync failures to the operations Teams channel.

Testing a channel

After creating a channel, click the Test button to send a test notification. This verifies that:

• The email addresses or webhook URL are correct
• The notification service or Teams integration is working
• Messages are being delivered

Test before relying on alerts

Always test new channels after creation. A misconfigured channel will silently fail to deliver alerts, which could mean you miss critical events like device outages.

Enabling and disabling channels

Each channel has an enable/disable toggle. Disabled channels stop sending notifications but retain their configuration. This is useful for:

• Temporarily silencing alerts during maintenance
• Keeping a channel configured but inactive until needed

Managing channels

From the notification settings page you can:

• Edit a channel’s name, recipients, or event subscriptions
• Delete a channel you no longer need
• Enable/disable channels individually

Related

• Health monitoring — health check dashboard and status tracking
• Settings — application configuration overview