Managing Employees

SyncID manages employees bidirectionally — pulling employee data from the central SyncrOne application and pushing it to attendance devices.

Employee sync from SyncrOne

The primary way employees enter SyncID is through automatic synchronization with SyncrOne:

1. SyncrOne is the source of truth — employee records (name, ID, department, authentication methods) are maintained in SyncrOne
2. SyncID pulls periodically — the sync task runs on a configurable schedule (default: every 30 minutes)
3. Changes are detected — new employees are added, updated employees are modified, removed employees are deactivated

What gets synced

Field	Direction	Notes
Employee ID	SyncrOne → SyncID	Unique identifier, cannot be changed
Name	SyncrOne → SyncID	Display name on devices
Department	SyncrOne → SyncID	Organizational grouping
Card number	SyncrOne → SyncID	RFID card ID for card-based auth
Fingerprint templates	SyncrOne → SyncID	Biometric enrollment data
Face templates	SyncrOne → SyncID	Biometric enrollment data
Attendance records	SyncID → SyncrOne	Collected from devices, sent back

Manual sync trigger

To force an immediate sync instead of waiting for the next scheduled run:

1. Navigate to Employees
2. Click Sync from SyncrOne
3. SyncID fetches the latest employee data immediately

New employee onboarding

When SyncID pulls employees from SyncrOne, new employees that haven’t been set up yet appear in the New Employees queue.

Finding new employees

Navigate to Employees → New Employees in the sidebar. A badge on the menu item shows how many employees are waiting to be onboarded.

Onboarding workflow

1. Open the New Employees page to see the list of pending employees
2. Review each employee’s details (name, department, authentication methods)
3. Select an employee and choose which devices to enroll them on
4. Assign their authentication methods (face, fingerprint, card, PIN)
5. Confirm the enrollment — the employee is pushed to the selected devices

Once onboarded, the employee moves from the “New Employees” queue to the main employee list and can authenticate at their assigned devices.

Check regularly

Check the New Employees page regularly, especially after your organization hires new staff. The navigation badge makes it easy to spot when new employees are waiting.

Employee management in SyncID

While SyncrOne is the primary source, SyncID provides local management capabilities:

Viewing employees

The employee list shows all synced employees with:

• Name and ID
• Department
• Authentication methods (face, fingerprint, card, PIN)
• Device enrollment status (which devices they’re enrolled on)

Use the search bar to find employees by name and the filters to narrow by department or status.

Employee detail

Click on an employee to view:

• Full profile information
• Authentication methods and enrollment status per device
• Attendance history for that employee

Authentication methods

Each employee can have one or more authentication methods:

Method	Description
Face	Infrared face recognition — template synced from SyncrOne
Fingerprint	Optical fingerprint — up to 10 fingers, templates synced from SyncrOne
RFID Card	Proximity card — card number assigned in SyncrOne
PIN	Numeric code — set in SyncrOne

The available methods depend on the device model. For example, the SC700 only supports RFID cards.

Device enrollment

After employees are synced to SyncID, they need to be pushed to devices:

Automatic enrollment

When the employee sync job runs, new or updated employees are automatically pushed to all configured devices. This includes their authentication templates (fingerprint, face, card data).

Manual enrollment

For specific devices or employees:

1. Go to the device detail page
2. Click Sync Employees to Device
3. All active employees are pushed to that device

Enrollment status

Each employee shows which devices they’re enrolled on. An employee who is in SyncID but not yet pushed to a device cannot authenticate at that device.

When an employee is removed

When an employee is removed from SyncrOne:

1. The employee is deactivated in SyncID (not permanently removed)
2. Their data is retained for audit purposes
3. They are removed from devices on the next sync
4. Their historical attendance records are preserved

Troubleshooting

Employees not appearing after sync

• Check the scheduled tasks page for the sync task status — look for failed runs
• Verify the SyncrOne API is reachable (check the health dashboard)
• Review the application logs for sync errors

Employee can’t authenticate at a device

• Verify the employee is enrolled on that specific device
• Check if the authentication method (face/fingerprint/card) is supported by the device model
• Re-push the employee to the device from the device detail page

New employees badge not clearing

• Onboard the employees from the New Employees page
• If the badge persists after onboarding, try refreshing the page