Terms of Service

These Terms of Service ("Terms") govern the use of the SyncID software product ("Software") provided by Galileo d.o.o. ("we", "us", or "our"). By using the Software or accessing this website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Software or this website.

1. Scope of Service

SyncID is a business-to-business (B2B) on-premise software solution for managing time and attendance devices. The Software is designed to be deployed within our customers' own local area networks (LANs) and operates as part of the SyncrOne ecosystem.

The Software provides the following core functionality:

• Synchronization of employee data between the SyncrOne central application and connected devices
• Management and monitoring of authentication devices (card readers, biometric devices)
• Collection of attendance logs from connected devices
• Transmission of attendance data back to the SyncrOne system

The Software is not a cloud service. All data processing occurs locally on the customer's infrastructure. Galileo d.o.o. does not host, store, or have access to production data processed by the Software.

2. License and Usage

Subject to a valid license agreement, we grant you a non-exclusive, non-transferable, revocable license to install and use the Software in accordance with the terms of your specific license agreement.

Specific license terms, including the number of permitted installations, device limits, and license duration, are defined in individual customer license agreements.

You may not:

• Sublicense, sell, resell, transfer, assign, or distribute the Software
• Modify or make derivative works based on the Software
• Reverse engineer, disassemble, or decompile the Software
• Access the Software in order to build a competitive product or service
• Use the Software beyond the scope of the granted license

3. Customer Obligations

As a customer, you are responsible for:

• Providing and maintaining the necessary infrastructure (servers, network, database) to run the Software
• Ensuring that your use of the Software complies with all applicable laws and regulations, including data protection laws
• Maintaining appropriate backups of your data
• Controlling and managing user access to the Software within your organization
• Ensuring the security of your network environment in which the Software operates

4. Intellectual Property

The Software, including all associated intellectual property rights, is and remains the exclusive property of Galileo d.o.o. These Terms do not grant you any rights to our trademarks, service marks, logos, or trade names. All rights not expressly granted herein are reserved by Galileo d.o.o.

5. Warranty Disclaimer

The Software is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Software will be uninterrupted, error-free, or free of harmful components.

Specific warranty terms may be agreed upon in individual customer license agreements, which shall take precedence over this general disclaimer.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• Galileo d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability arising from or related to these Terms shall not exceed the amounts paid by you to Galileo d.o.o. in the twelve (12) months preceding the event giving rise to the claim.
• We are not liable for any damages resulting from the customer's failure to maintain adequate backups, network security, or infrastructure.
• We are not responsible for the operation or compatibility of third-party hardware devices, including but not limited to ZKTeco devices, beyond the documented supported configurations.

7. Data Processing

As the Software operates entirely on-premise, the customer acts as the data controller for all personal data processed by the Software. Galileo d.o.o. does not process personal data on behalf of the customer in production deployments.

For information on how we handle data collected through this website, please refer to our Privacy Policy. Where support or maintenance services involve access to customer data, a separate Data Processing Agreement (DPA) shall be executed between the parties.

8. Support and Maintenance

Support and maintenance services are provided as defined in each customer's individual service agreement. Unless otherwise agreed, Galileo d.o.o. may provide software updates and patches at its discretion. The customer is responsible for applying updates to their on-premise installations in a timely manner.

9. Termination

These Terms are effective until terminated. We may terminate or suspend your license immediately, without prior notice or liability, if you breach any provision of these Terms or your license agreement.

Upon termination, you must cease all use of the Software and destroy all copies in your possession. Sections relating to intellectual property, limitation of liability, governing law, and any other provisions that by their nature should survive termination shall survive.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active customers through appropriate channels. Your continued use of the Software after any changes constitutes acceptance of the updated Terms. The current version of these Terms is always available on this page.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Bosnia and Herzegovina, without regard to its conflict of law provisions. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bosnia and Herzegovina.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the intent of the original provision.

13. Contact

For any questions regarding these Terms, please contact us: